Reply to Google reviews
Reviews without a reply look bad. Replying to a bad review when you are angry is worse.
Steps
- 1
Copy the review text (you do not need the reviewer's surname).
- 2
Good review:
Prompt to copy
Write a short reply (max 50 words) from <your first name> at <business> to this Google review. Thank them by first name, mention the specific job (<e.g. laundry and linen press>), plain Australian English, no clichés. Review: <paste>
- 3
Bad review:
Prompt to copy
Draft a calm, professional reply to this negative review. Do not argue, do not admit legal liability, do not reveal private job details. Acknowledge the concern, state the facts briefly: <your facts>, and invite them to call <phone>. Max 90 words. Review: <paste>
- 4
Read it out loud. Change it so it sounds like you. Then post it.
Price details
A$0.
Who is this for? / Time saved
Any shop with a Google Business Profile.
*Our guess (not measured): 5-15 minutes per reply, more for difficult ones.
Prices checked 20 Oct 2026. Something wrong? Tell us.
One new AI idea every week. Free. Starting soon.